Analysing the challenges and opportunities ahead of the Indian business process outsourcing (BPO) sector, the Confederation of Indian Industry (CII) and the Business Process Industry Association of India jointly organised a Business Process Industry Leaders Forum. Elaborating the global failed credit control, Samir Chopra, president, Business Process Industry Association of India and founder and promoter, PKCL Group, said, "The present scenario in the backdrop of the global financial meltdown is credited to complex financial components."

According to K.V.Subramanian, chief financial officer, Oracle Financial Services BPO, "There is no need to panic as things will settle down. India offers huge talent pool and productive human recourses. I agree that we are in a midst of a crisis, but at the same time we need to brainstorm the opportunities this crisis brings along."

Praveen Senger, head, software, services and industry, vertical research, IDC India Limited presented a five point agenda towards balanced development of the industry. He said, "We are in an urgent need to centralise our operations and move towards technology-enabled unique models to market our skills. We should follow a five point strategy namely centralise, standardise, modularise, optimise and outsource. As around 60 per cent of the BPO business comes from the United States of America and maximum of this is from the financial and banking institution. In the wake of failed global financial machinery, we have to look towards the domestic BPO segment and reach out to the remote and rural bases to expand the scope of business."

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